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Return and exchange policy
At LEKKER we want you to love your bike! If for any reason you are unhappy with any of our products we offer a 14-day return-free policy. No questions asked! You have a good two weeks to try your bicycle and if you are not happy please let us know. Simply send us an email at firstname.lastname@example.org. We do strongly advise to keep the box in case you have doubts, as this will simplify the return shipment massively, and saves some double packing. You’ll receive a prepaid returns label and you can schedule a pick-up at a time which suits you. You can expect a refund to your credit card within 7 to 14 working days after we have received your return. Customers are responsible for the return shipping costs unless the product is defective or when an error has occurred filling the order.
If you are in Melbourne we offer a free tune up of your bike 6 weeks after your purchase. Just bring your bike into our warehouse and we’ll check your bike at no cost!
LEKKER bicycles warranty each new bicycle frame against defects in workmanship and materials for 2 years. All original components are warranted for a period of 1 year from the date of purchase. This warranty is expressly limited to the replacement of a defective frame, or defective parts and is the sole remedy of the warranty. This warranty applies only to original owners and is not transferable. Claims under this warranty must be made directly to your seller. Proof of purchase is required. This warranty does not cover normal wear and tear, improper assembly or follow-up maintenance, or installation of parts or accessories. The warranty does not apply to damage or failure due to an accident, misuse, abuse, or neglect. Modification of the frame or components shall void this warranty. Your LEKKER distributor shall not be responsible for incidental or consequential damages. Labor charges associated with parts changeovers are not covered by the warranty. This warranty does not affect the statutory rights of the consumer.