We offer a 14-day/50 KM return policy on all items purchased through LEKKER. You have a good two weeks or 50 km to try your bicycle – whichever comes first. If you are not happy, you can return your bike to us. Keep in mind that shipping costs are non-refundable and that an additional shipping fee may apply for returning your (e)Bike back to us. If the item is deemed acceptable for return, LEKKER Australia will refund the amount paid minus any return fees that may apply. If you would like to make use of the 14 day return policy please fill out this form and follow the instructions set out. Refunds take approximately 14 business days after we have received your return shipment.

Returned items must be in new condition. The specified mileage and the 14-day return period must not be exceeded. We strongly advise you to keep the box in case you have doubts, as this will simplify the return shipment massively, and saves some double packaging. We will check the product for any signs of major use, damages and dirty or missing parts and will refund the full amount if the product is received in a good condition.

When you receive the bike you’ve purchased online, we encourage you to test ride it on a sealed surface like bitumen or concrete. We do ask that this is done carefully so the bike can be returned in “as new” condition. If the bike is not right for you, we’ll be happy to arrange for a courier to collect it and then issue a refund for you or exchange it in case the size might not be right for you. You’ll receive a consignment note and you can schedule a pick-up on a date that best suits you (between Monday – Friday) to facilitate your return.

For the return of any accessories, you will be responsible for returning the item to us. If a refund is approved, you will be refunded the amount paid minus the original shipping cost.

Refunds will be authorized once our mechanic has inspected the returned bike. Please be aware this process can take up to fourteen (14) business days once the bike is received at our store. Refunds will be issued as soon as the bike has received approval from our mechanic. Should the bike fail inspection, you will be contacted about why the terms & conditions have not been met and should any fees apply.

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

For more information about our return policy please have a look at our Terms and Conditions.