We provide a 3-year warranty on the frame of your bike against defects in materials and workmanship.

Most LEKKER components and LEKKER-branded accessories carry a 2-year warranty. This includes batteries, motors, drivetrain components, and other electrical or mechanical parts. Consumables are not covered under this warranty. Consumables include (but are not limited to) tyres, tubes, brake pads, cables, bearings, spokes, chains, sprockets, saddle coverings and handlebar grips.

Damage caused by environmental factors such as moisture, salt air, humidity, rust, UV exposure, or corrosion is not covered under this warranty.
Customers in coastal or high-humidity areas may need to perform additional maintenance to protect components and prolong the life of their bike.

This warranty does not cover:

• Damage from accidents, misuse, neglect, or improper maintenance.
• Improper assembly or failure to follow LEKKER’s assembly manuals, videos, or instructions.
• Modifications, alterations, or installation of non-standard components by anyone other than a LEKKER-authorized mechanic.
• Commercial or rental use of the bike.
• Normal wear and tear of components.
• Shipping, transportation, or labour costs associated with warranty claims.
• Any component that has been altered, repaired, or serviced without LEKKER’s prior approval.
• Damage resulting from exceeding the bike’s weight limit.
• Non-LEKKER-branded accessories (claims should be made with the accessory manufacturer).
• Any reimbursement for labour and/or parts without prior written approval from LEKKER.

The warranty applies only to the original owner and is non-transferable.

Batteries are warranted against defects in materials or workmanship for 2 years.
Normal capacity degradation over time or through regular use is not considered a defect. Please follow LEKKER’s recommended charging and maintenance practices to ensure battery longevity.

LEKKER bikes are designed with maximum system weight limits that vary depending on the model, typically ranging between 100 kg and 115 kg (including rider and cargo).

Exceeding the specified weight limit for your model may void the warranty.

• Replacement parts will only be supplied in the country of purchase.

• Replacement parts may be newer versions or updated models at LEKKER’s discretion.

• The warranty is not renewed or extended as a result of any warranty repair or replacement.

In the unlikely event of a defect, our customer service team is here to support you throughout the process and get you back on your bike as quickly as possible. We aim for our warranty process to be efficient and easy for you.

To make a claim, please contact our customer service team via email at [email protected]. Provide as much relevant information as possible to help our team assess the issue, including:

• A picture of proof of purchase and matching ID
• A detailed description of the defect
• Photos and/or videos showing the issue

Based on our initial assessment, we may ask you to complete a warranty form for further review by our warranty department.

For in-store purchases at a LEKKER store:
After assessment, our team may ask you to bring the bike into the store so our mechanics can discuss the issue and possible solutions with you.

For online purchases located far from a LEKKER store:
We may arrange for you to send the bike back to our store or direct you to one of our LEKKER resellers or local service points for assessment.

For purchases through LEKKER resellers:
Please contact the reseller directly, as your original place of purchase. They will liaise with LEKKER if needed to process your claim.

After you submit your claim, our customer service team will get back to you as soon as possible, with an estimated turnaround time of 48 hours. If you have questions at any stage, please contact us via email at [email protected].

This warranty is provided in addition to your rights under the Australian Consumer Law.
Nothing in this warranty limits, excludes, or modifies your rights under the ACL.