Warranty

Our warranty covers defects in materials or workmanship under normal use and service, including manufacturing and assembly defects that affect the functionality or safety of your LEKKER bike.

Frames

We provide a 3-year warranty on the frame of your bike against defects in materials and workmanship.

Components and Accessories

Most LEKKER components and LEKKER-branded accessories carry a 2-year warranty. This includes batteries, motors, drivetrain components, and other electrical or mechanical parts. Consumables are not covered under this warranty. Consumables include (but are not limited to) tyres, tubes, brake pads, cables, bearings, spokes, chains, sprockets, saddle coverings and handlebar grips.

Environmental Conditions

Damage caused by environmental factors such as moisture, salt air, humidity, rust, UV exposure, or corrosion is not covered under this warranty.
Customers in coastal or high-humidity areas may need to perform additional maintenance to protect components and prolong the life of their bike.

Exclusions

This warranty does not cover:


• Damage from accidents, misuse, neglect, or improper maintenance.
• Improper assembly or failure to follow LEKKER’s assembly manuals, videos, or instructions.
• Modifications, alterations, or installation of non-standard components by anyone other than a LEKKER-authorized mechanic.
• Commercial or rental use of the bike.
• Normal wear and tear of components.
• Shipping, transportation, or labour costs associated with warranty claims.
• Any component that has been altered, repaired, or serviced without LEKKER’s prior approval.
• Damage resulting from exceeding the bike’s weight limit.
• Non-LEKKER-branded accessories (claims should be made with the accessory manufacturer).
• Any reimbursement for labour and/or parts without prior written approval from LEKKER.

The warranty applies only to the original owner and is non-transferable.

Battery Warranty

Batteries are warranted against defects in materials or workmanship for 2 years.
Normal capacity degradation over time or through regular use is not considered a defect. Please follow LEKKER’s recommended charging and maintenance practices to ensure battery longevity.

Weight Limits

LEKKER bikes are designed with maximum system weight limits that vary depending on the model, typically ranging between 100 kg and 115 kg (including rider and cargo).

Exceeding the specified weight limit for your model may void the warranty.

Service, Parts, and Replacement Conditions

• Replacement parts will only be supplied in the country of purchase.

• Replacement parts may be newer versions or updated models at LEKKER’s discretion.

• The warranty is not renewed or extended as a result of any warranty repair or replacement.

Making a Warranty Claim

In the unlikely event of a defect, our customer service team is here to support you throughout the process and get you back on your bike as quickly as possible. We aim for our warranty process to be efficient and easy for you.

To make a claim, please contact our customer service team via email at [email protected]. Provide as much relevant information as possible to help our team assess the issue, including:

• A picture of proof of purchase and matching ID
• A detailed description of the defect
• Photos and/or videos showing the issue

Based on our initial assessment, we may ask you to complete a warranty form for further review by our warranty department.

For in-store purchases at a LEKKER store:
After assessment, our team may ask you to bring the bike into the store so our mechanics can discuss the issue and possible solutions with you.

For online purchases located far from a LEKKER store:
We may arrange for you to send the bike back to our store or direct you to one of our LEKKER resellers or local service points for assessment.

For purchases through LEKKER resellers:
Please contact the reseller directly, as your original place of purchase. They will liaise with LEKKER if needed to process your claim.

After you submit your claim, our customer service team will get back to you as soon as possible, with an estimated turnaround time of 48 hours. If you have questions at any stage, please contact us via email at [email protected].

Australian Consumer Law

This warranty is provided in addition to your rights under the Australian Consumer Law.
Nothing in this warranty limits, excludes, or modifies your rights under the ACL.

FAQs

If you decide to return your bike within the 14-day / 50 km trial period, please note that shipping costs are non-refundable and an additional shipping fee may apply for returning your bike to us. Returned items must be in new condition, and the 14-day / 50 km limit must not be exceeded. Please keep the original packaging if possible, as this makes the return process much easier. If a new box is required, a fee of $58.00 will apply, including shipping of the box.

Please take photos of the damage to the bike and/or packaging and contact our Customer Service team immediately. We will assess the damage and provide advice on next steps.

For (E)bikes:
The refund you receive will be for the bike, minus the costs for returning the bike to us and charges for re-boxing and or damage, if applicable.


For Accessories:
To be eligible for a refund on an accessory, you will be responsible for shipping accessories back to our Melbourne Store. If and when a refund is approved, you will be refunded the amount paid, minus the original shipping cost.

Our normal return policy applies to unused accessories and you can return these in “as new” condition with original packaging and tags. If you have opted to have the item delivered, you will be responsible for returning it to our Melbourne Store via post or in person.

Our Customer Service team will contact you to arrange for a suitable collection date for a courier to visit your address and collect the packaged bike for return. You will need to be at the collection address in person. Should you miss this agreed collection, a $25 futile pickup fee will be charged.

Refunds will be authorised within 5 days after we receive the bike at our warehouse. This will give our mechanic time to inspect the bike. If you return the bike to one of our stores, this will be done within 48 hours unless the return needs to be escalated to our Customer Support Team. Should the bike fail inspection, you will be contacted about the break of policy and any fees. Please allow processing time for the funds to appear back into your account.

This situation would be covered under the terms of your Warranty.

When you do need a new box, we will charge $58,00 for a new box including the shipment of the box.

Do you have a question?

In order to claim your warranty, please contact our customer service team via email at [email protected]