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If you order directly with us, we’ll do our utmost to give you the best possible experience ever. With no third party involved, everything becomes a bit easier for you since you will communicate directly with us. Our service department always responds to your inquiries within 24 hours, 7 days a week. You can always reach out to us via LiveChat, email us at firstname.lastname@example.org or give us a call on 1300 053 525. If there’s an issue w your bike that needs fixing, we also have an extensive network of local dealers. If warranty terms apply, we will make sure you have a smooth process. We want to make you happy.