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At LEKKER we want you to love your bike! If for any reason you are unhappy with any of our products or if you change your mind about your purchase you may return your unused product for a full refund within 30 days of purchase date. You can expect a refund to your credit card within 7 to 14 working days after we have received your return. Customers are responsible for the return shipping costs unless the product is defective or when an error has occurred filling the order.
Your order will be processed within 24 hours. Regular shipments within Australia take up to 4 to 5 work days to be delivered. Metro areas are regularly quicker, and your bike can be delivered within 3 business days.
LEKKER bicycles warrants each new bicycle frame against defects in workmanship and materials for 2 years. All original components are warranted for a period of 1 year from the date of purchase. This warranty is expressly limited to the replacement of a defective frame, or defective parts and is the sole remedy of the warranty. This warranty applies only to original owners and is not transferable. Claims under this warranty must be made directly to your seller. Proof of purchase is required. This warranty does not cover normal wear and tear, improper assembly or follow-up maintenance, or installation of parts or accessories. The warranty does not apply to damage or failure due to accident, misuse, abuse, or neglect. Modification of the frame or components shall void this warranty.
Remember that bikes are either shipped 85% or 98% shipped, depending on what you prefer. You can choose between both options on the check-out page. In case of the 85% option the final assembly required includes the installation of the handlebars, front wheel, pedals and saddle, adjusting the brakes and tuning the gears. We recommend that the assembly is done by a qualified bike mechanic or other suitably qualified person. Damage caused by incorrect assembly (such as installing the pedals the wrong way around) is not covered by your warranty.
The 98% ensures a quick and easy assembly of the pedals, front rack (if applies) and straighten the handlebar. It’s an easy job, and the bike has been prepared by our mechanics. To us the best and easiest option to go for!
If you are in Melbourne or Sydney we offer a free tune up of your bike 6 weeks after your purchase. Just bring your bike into our brand store and we’ll check your bike at no cost. It’s all included in the price.
Your precious Lekker Bike does needs some attention so now and then. Especially if you ride your bike daily it will need some attention and a little bit of affection to run properly.