The Bicycle Emporium, Ballina
Ready to ride within 1-2 weeks upon the bikes arrival in our store
The Bicycle Emporium – Ballina
158 River St
Ballina NSW 2478
PH: (02) 6681 4054
Shipping
We ship Australia wide!
How much does shipping cost?
Free shipping Store-wide. Australia-wide
Excluding accessories only orders
How long does delivery take?
The delivery time of your order depends on the shipping method you select upon checkout. The average delivery lead time is 1-3 weeks upon the bikes’ arrival.
Ahead of placing your order on our website you will receive updated information on timelines for delivery or pick up of your bike. After placing your order, the order confirmation sent to you via email will further include more detailed information for further reference. When your order leaves our warehouse, you’ll receive an email with a tracking number – you can use this to follow your order’s journey to your door or to one of our brand stores.
We work with international shipping partners to get your order to you as soon as possible, but delivery times vary depending on the location from where you place your order. The LEKKER Team can further always be contacted at 0348 283 202 or via email at info.au@lekkerbikes.com.
How does your bicycle arrive?
98% – Full roadworthy bike delivered to your home.
An option for our conventional (non-eBikes) bikes and a standard shipping method for our eBikes. This means that your bike is already assembled at our assembly facility in Melbourne. All our eBikes are tested and carefully packed. At arrival, you simply fit the pedals, adjust the handlebar and saddle. If your bicycle comes with a front carrier rack or additional accessories, these will need to be installed at delivery. But we’re always available to assist.
85% – Smaller box, lower shipping costs.
You will need to assemble the front wheel, pedals, steering and seat yourself. You also need to check the brakes and gear system.
Both options have their benefits. We like to emphasize that the “85%” bikes must be assembled by a skilled mechanic or someone with good technical understanding. If there is damage caused by incorrect assembly, it will not be covered by our guarantee. Besides this, it could also make the bike unsafe to ride. Do not neglect to maintain your bike after buying it. Make sure to check the chain every so often and bring your bike to a mechanic once every 6 months.
Note: This option is not available for our eBike range.
What if I want to return my bike?
We offer a 14-day/50 KM return-free policy. You have a good two weeks or 50 km to ride to try your bicycle, whichever comes first, to try your (e)bike and if you are not happy, you can return your bike to us free of charge.
Warranty
We provide you with:
- 3-year warranty on frames.
- 2-year warranty on key components of your (e)Bike, including battery, motor, fork, crank set, seat post and handlebar.
- 2-year warranty on all LEKKER branded accessories, including LEKKER battery chargers.
How we try to give you the best experience
At LEKKER Bikes we believe in your peace of mind. Experience the easiest delivery of your bicycle with a 2-year warranty. Any doubts regarding size or gear ratio? Don’t worry, take your bike out for a quick test ride, because you’ve got a 14 Day Return period in which you can swap for a bigger or smaller size. It’s our goal to let you experience your new LEKKER the best possible way.