How we try to give you the best experience
At LEKKER Bikes we want you to be thrilled with your new bike and/or accessory! If this is not the case, whatever the reason might be, we will try to fix this. Whether you are simply not satisfied with our product or it has been delivered with damage, in either case, we know that this is not ideal. See below on how we will to make it up to you:
- 14-day money-back guarantee
- 2-year guarantee on our frames.
- At least 2 years guarantee on all components. This does not include flat tires.
- Our Customer Care team will process your order within 24h.
- We always aim to get your bike to you within 10 business days. A bike is rather large and not very easy to pack, so sometimes it might take longer. With our Track & Trace number send via email, you can always be sure when your item is going to be delivered.
- Returns are free of charge. Make sure to keep the original packing. You’ll receive a prepaid returns label and you can schedule a pick-up at a time which suits you.
- In case of damage; unfortunately, there is a chance that the bike box has been shaken or tossed during delivery. If the bike arrives damaged, we would love to help you out and pick up the bike. In 90% of all cases, you will receive your new bike in 14 days.