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Most Common Questions we are being asked in-store
(FAQ article combined with the LiveChat feedback)
Here at Lekker Bikes we get asked many questions, both in-store and online through our LiveChat service. The purpose of this post is to address some of the main, and most common ones, to help you with more information on what you may be wanting to ask about our service and our bikes, as well as to help you choose the perfect bike for your commute.
Whether it be weekend cruising on the many picturesque bike paths surrounding Melbourne or Sydney, or commuting daily to work and back, Lekker Bikes have a wide range of options to suit whatever you may be searching for. Not only this, but our Melbourne and Sydney workshop at the rear of our Melbourne & Sydney Store, provides second to none bike service, helping to keep your bike fit, healthy and on the bike path. Read on to become a little more familiar with our bikes and our services, as well as to hopefully answer a few of the questions that you may have.
How many different styles of bikes do Lekker have?
We have two main styles of bikes. The first is our Jordaan and Sportief Series, offering both Men and Women a Dutch-style Cruiser Bike with an up-right riding position and adjustable handlebar. These come in either a 3 or 7-speed model, in a range of different colours, along with optional upgrades and accessories such as baskets, racks, locks and helmets.
Our second style is our Amsterdam Commuter Series, offering more efficient pedalling, with a lower handlebar height for a speedier ride around town. The Amsterdam Series come in either a 3, 7, or infinity turning gearing system. The premium models come with a belt-drive chain as standard, offering less maintenance than a regular chain system.
Should I buy the 3 or the 7-speed model?
It really depends on the type of terrain you will be riding. The 7-speed models do not exactly provide easier gearing, however they do provide a greater range in pedal resistance, and therefore more options, which can be very helpful if you are tackling some slightly hillier terrain, such as the hills surrounding Sydney. The 3-speed models are of course slightly simpler with less gearing options, which can make it easier for inner-city riding, particularly for a place such as Melbourne, which presents quite a flat grid.
How do the internal gearing systems work?
Each Lekker Bike comes standard with a premium Shimano Internal Gear Hub. Unlike the older-style external gear-shifting systems (derailleur system), the gears are enclosed inside a sealed system within the rear wheel. This makes for less maintenance, easy adjustment, less fragile, less and simpler parts and no greasy hands or dirty trousers!
What are the rules and regulations regarding riding a bike in Melbourne?
There are many safety regulations put in place if you are riding a bike in Melbourne & Sydney. This is of course for your own safety, as well as for the safety of other cyclists, pedestrians and motor-vehicle users. Whether you’re cycling on the road or on a bike path, it is helpful to get to know the rules and to obey them for the benefit of yourself and others. A neat outline of all regulations within Victoria, can be found on the VicRoads website.
Can I customise my bike?
Yes, you are welcome to.
What customisations, or upgrades can I make?
Most things are possible within reason. All Lekker Bikes Models come with optional upgrades that are specifically designed for each particular bike, such as leather grips, saddles, front and rear racks, baskets and tyres. However, despite these you are also welcome to make your own customisations. There are of course a few exceptions to this rule, as many components on our bikes must be fixed for the designs to function as they were intended to, as well as to meet the standards they must adhere to. This means, that we are unable to fit disc brakes or drop-handlebars onto our regular Amsterdam Model, as well as drop-handlebars on the Amsterdam Nuvinci Model.
Does Lekker offer bike servicing?
Yes. We have a workshop at the rear of our Melbourne and Sydney Shop, where we offer bike servicing not only to customers who purchase Lekker Bikes, but also to anybody interested in getting their bike serviced. The service fee in our Melbourne Shop is $99.
Does my Lekker come with a free service?
Yes, all Lekker Bikes come with a free first service. After this, the standard service fee applies, which is $99 in our Melbourne and Sydney Shop.
How often should I pump my tyres, and to what pressure?
We recommend checking and if need, pumping your tyres once each week. Tyre pressure is measured using PSI (pounds-per-square-inch). The recommended PSI for our Sportief and Jordaan models is 45 – 65. For the Amsterdam Series, it is 100.
Is more maintenance required with the ‘Belt Drive’ commuter model bikes?
No, using a belt drive rather than a regular chain-drive system will actually require less maintenance, as there is no need for oiling the belt. There is also less noise, has a longer life-span as well as no greasy fingers.
How many times a year should my bike be serviced?
We recommend taking your bike to be checked and serviced at least twice a year, to prepare it for the summer or winter season. As mentioned above, with every Lekker Bike purchase, included is a free first service.
Do Lekker bikes meet Australian standards?
Yes, all bikes come fitted with all components required to meet Australian Bicycle Standards. This includes such requirements as ground clearance, toe clearance, protective guards, pedals, steering systems, reflectors as well as other specifications which can be found here.
Do Lekker bikes come with a warranty?
Yes, all Lekker Bikes comes with a 2-year warranty. If you find something breaks or you are having issues with your bike within this time frame, upon discussion of the issue, we are able to replace the broken part/s at no cost.
What materials are the bikes made with?
All Lekker Bikes are made with a 100% aluminium frame and fork, as well as components where possible. The use of aluminium prevents corrosion, allowing our bikes to be ridden all year round without the need to worry about weather changing for the worse.
What if I don’t like my bike?
For whatever reason, if you find you are not satisfied with your Lekker Bike, you are free to return it within 30 days of the purchase date. It will greatly help resolve issues if the bike is in perfect working condition, as it was when it was first purchased.
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What are the store hours?
The Melbourne Shop hours are as follows:
Monday to Wednesday 9am to 6pm
Thursday and Friday 9am to 7pm
Saturday 10am to 5pm
Sunday 10am to 5pm
The Sydney Shop hours are as follows:
Monday to Wednesday 10am to 6pm
Thursday 11am to 8pm
Friday 10am to 6pm
Saturday 10am to 5pm
Sunday 10am to 5pm
Where can I try, or test-ride the bikes?
You are welcome to come into our Melbourne Shop at 23 Provost St, North Melbourne, where you are able to test-ride any bike within our range at no cost. In Sydney you can find us in probably the most biker friendly suburb Surry Hills. The exact address is: Bourke St 415 in Surry Hills. Our bikes are also stocked in a number of bicycle shops around Australia where you’re able to test ride them as well. For a full list of retailers, please visit our website, https://www.lekkerbikes.com.au/dealers/.
How does GST work if I am purchasing online from overseas?
Because our bikes are exported, they are able to be GST free. However, depending on which country you may be purchasing from, GST may still be payable in your country.
What is the right size for me?
It can be slightly difficult to determine suitable sizing when purchasing a bike. This is why we have included an approximate height range within each Lekker Bike model on our website. Of course, this can still be difficult to determine which size is best so if you are unsure, please feel free to call our Melbourne Shop on 1300 053 525 or pop into the shop to talk with one of our shop employees. Of course, you’re more than welcome to take a free test-ride for yourself.
What are the delivery options?
The two delivery options we provide are,
- 85% build – we ship the box to you as it arrived to our warehouse at 85% built-up, requiring a further 15% assembly for it to be up and running
- 98% build – we assembly and adjust the bike here, however take the pedals off, as well as turn the handlebar stem 90 degrees so that the bike is able to fit into a slightly larger box to be sent to you.
What is the cost of delivery?
Costs of delivery of course will differ depending on where you are located. It will also differ depending whether you choose to have your bike built up to 85%, or 98%. The approximate pricing for delivery to major metro areas within Australia is as follows (higher delivery prices apply to rural areas outside of these cities). More accurate pricing can also be found online within our online checkout system.
- Zone 1, $25 – Melbourne, Sydney, Adelaide, ACT
- Zone 2, $48 – Perth, Brisbane, Western Australia
- Zone 3, $98 – Tasmania and Northern Territory
What are delivery times, or when can I expect my bike to arrive?
The delivery times of our bikes will differ depending on your location. An average of delivery times can be found below, of course, subject to change depending on the time of the year.
- 24hrs to Melbourne
- 24/48hrs to Sydney
- 3 days to Adelaide
- 3 or 4 days to Brisbane
- 5 to 7 days to Northern Territory
How does the Lekker E-Bike work?
The Lekker E-Bike is just like our regular Jordaan series bicycle, however with a powerful front hub motor installed to provide differing levels of pedal assist, helping you to get around town even easier, with less resistance and a little more power.
What is the top speed of the E-Bike?
The top speed of the Lekker E-Bike is 25km/h.
Does the E-Bike charge whilst I ride it?
No, they do not recharge whilst riding. Moving the pedals does not charge them. It requires charging of the battery to operate as intended.
How long must I charge the E-Bike battery?
Full charge of the Lekker E-Bike battery will take approximately 3.5 – 4.5 hours. We recommend fully charging your E-Bike battery before first use, so that it works as intended.
How long can you ride with one charge of the battery?
Generally between 50 and 100kms per full battery charge. Of course, this can vary and greatly depends on things such as rider weight, the level of pedal assistance (between 1 and 5), the gradient of the terrain, as well as the power output of the rider.
Can the Battery be removed?
Yes, the battery can be safely removed to allow for easier charging. For example, if you would like to store your E-Bike at home in the Garage. To do so, simply insert and turn the key when in the key-slot and are able to slide out the battery from under the rear rack.