How and when will I receive my refund? Posted on February 15, 2018 by Niels Once we’ve received the product and done a quick check that it’s unused and unharmed, we’ll set the return process in motion. After that, you’ll have your reimbursement within 14 business days. Niels What payment methods can I use? I have received the wrong product/missing one of my products. What should I do?