Once we’ve received the product and done a quick check that it’s unused and unharmed, we’ll set the return process in motion. After that, you’ll have your reimbursement within 14 business days.
We have been regularly adjusting our production and production planning flexibly to be able to manufacture your dream bike as quickly as possible throughout these unprecedented times.
The bicycle industry is however facing continued uncertainty in its supply chain. In short, there are too few parts and components available at the moment, our suppliers therefore are not always able to meet their promised deadlines and the limited transport possibilities caused by the Coronavirus pandemic are still restricting the international movement of goods.
Our top priority is being as reliable & transparent as possible when it comes to delivering your bike to you. We are in close contact with our suppliers in order to be able to react quickly to changes in component availability should this impact delivery times communicated to our customers.
Please rest assured that all of us here at LEKKER are doing our best to meet your expectations and provide you with the most up to date information possible. The team is always available to answer any questions you may have on your order or LEKKER bikes that are yet to arrive in Australia.
You can contact us at info.au@lekkerbikes.com or via phone at 03 4828 3202.
