I have received the wrong product/missing one of my products. What should I do? Posted on February 15, 2018 by Niels Please contact our customer service team via LiveChat, email at firstname.lastname@example.org or give us a call at 1300 053 525, and we’ll do our utmost to try and make you happy again. Niels How and when will I receive my refund? How does your 30-day return work?