We offer a 14-day return-free policy. No questions asked! You have a good two weeks to try your bicycle and if your not happy please let us know. Simply send us an email at firstname.lastname@example.org. We do strongly advise to keep the box in case you have doubts, as this will simplify the return shipment massively, and saves some double packing. You’ll receive a prepaid returns label and you can schedule a pick-up at a time which suits you.